Seminars and Workshops
Frankie Walters creates and delivers customized 2-to-3-hour workshops on the following topics:
Frankie's workshops, presentations, and personal coaching sessions enhance …
… An individual's personal growth, accomplishments, and job search
… An employee's professional development and career advancement
… An organization’s business brand, customer satisfaction, repeat, referral business
Frankie melds her business acumen, diverse experience, Disney Image and Disney Guest Service knowledge and training background into a unique learning experience for each participant and develops a competitive advantage for individuals, employees, and organizations.
Interpersonal Communication
A Respectful Approach to Positive Productive Relationships
People encounter more communication challenges today because technology is replacing face-to-face communication. Some people are not proficient interpreting nonverbal messages which also create communication challenges. Strong interpersonal skills enhance the human touch and bridge the gap between in-person and electronic media to personalize communication.
Workshop (2 to 3 hours)
What Will I Learn?
Learn how soft skills, interpersonal communication influence positive outcomes. Learn to communicate confidence, civility, credibility, and competence to build and sustain positive, productive relationships with internal and external customers.
What Will I Experience?
Learn Effective Communication and Impression Management
- First impression – manage perceptions
- Attentive listening – in person and on the telephone
- Effective communication – in person and with technology
- Nonverbal communication – interpret facial expressions and body language
- Civility – respect, restraint, responsibility
- Social manners – courteous, considerate actions
- Business etiquette – best practices
- Team player – team spirit
What Will I Get?
Interactive instruction and a workbook provide the tools to connect with people through clear, concise communication and respectful, responsible actions to enhance your success and your organization’s competitive advantage.
[go to top of page]
GREAT Customer Service
A Heart and Head Approach to Caring Customer Relations
A respectful, service-centered attitude is the foundation for exceptional internal and external customer service. All company representatives are customer service specialists whose service philosophy and actions must be in alignment with the company's mission and customer service philosophy to ensure customer satisfaction.
Workshop (2 to 3 hours)
What Will I Learn?
Learn to connect with and engage customers, solve challenges, and convert customers to advocates who return and refer others and sustain your organization’s competitive advantage.
What Will I Experience?
Learn Genuine, Respectful, Enthusiastic, Appropriate, Timely (GREAT) Service
- Align employee brand image with employer’s business brand
- First impression; people’s perceptions
- World-class guest service philosophies
- GREAT Service expectations
- Service-centered character and attitude
- Identify and understand customers' needs
- Connect with and engage customers
- Solve customer challenges to satisfaction
- Cultivate loyal customers
- Provide Double SMILE Service from "Hello" to "Goodbye"
What Will I Get?
Interactive instruction and a workbook provide the tools to build and sustain positive productive relationships with internal and external customers and ensure repeat, referral business.
[go to top of page]
Dress for Your Success
A Confident Approach to "What to Wear to Work"
Eliminate confusion, evaluate your options, select clothing that is in alignment with your organization’s and customers’ business image, and enhance your personal and professional development and your competitive advantage.
Workshop (2 to 3 hours, for Men and Women)
What Will I Learn?
Learn to choose professionally appropriate, financially affordable, and physically flattering clothing to communicate self-confidence and credibility to support your position, your day’s agenda, and desired outcome.
What Will I Experience?
Learn to Interpret and Capitalize on the 7 Languages of Clothing: Men and Women
- Dress to influence your success
- Select clothing to align with your company’s business message
- Dress to support your day’s agenda and desired outcomes
- Save time and money shopping for wardrobe essentials
What Will I Get?
Interactive instruction and a workbook provide the tools to consistently package and communicate your professional attributes.
[go to top of page]
"What to Wear" For Your
Body, Budget, Business
A Personalized Approach to "What to Wear to Work"
There are many clothing options for today’s busy businesswoman. With these increased clothing options, the margin of error women can make in their clothing selection has vastly increased.
Dress to support your day’s agenda and desired outcomes; dress to influence your success and save time and money shopping for wardrobe essentials.
Workshop (2 to 3 hours, designed for Women ONLY)
What Will I Learn?
Learn to choose physically flattering, financially affordable, and professionally appropriate clothing to communicate self-confidence, competence, and credibility to enhance your competitive advantage.
What Will I Experience?
Body – Dress Your Body Type
Determine your body type and dress to look your best (no measuring)
- Use line, color, pattern, and texture to balance your silhouette
- Select clothing styles that enhance your body type
- Interpret and maximize the seven languages of clothing to support your personal and professional image
Budget – Maximize Wardrobe $$$$
Transform a handful of clothing into a closet full of outfits
- Develop a shopping plan and shop your plan
- Mix, match, and multiply your wardrobe options
- Save time and money shopping for wardrobe essentials
Business – Project a Professional Image
Align your personal image with your professional business
- Select clothing to align with your company's business message
- Dress to support your day's agenda and desired outcomes
- Dress to influence your success
What Will I Get?
Interactive instruction and workbook provide the tools to consistently package and communicate your personal and professional attributes and save money with your wardrobe needs.
[go to top of page]
Job Search Toolkit
A Planned Approach to a Job Offer
Today's challenging job market demands skilled commitment to find and secure a job. In some regions, there are approximately six job seekers for every job opening. One mistake many job seekers make is sending out unsolicited resumes in bulk. Approximately 15% of your time should be spent responding to job postings online. Learn how to effectively use the other 85% to improve your job search.
Workshop (2 to 3 hours)
What Will I Learn?
Learn how to plan and prepare for a job search, build positive relationships, communicate and network effectively, and use appropriate business etiquette and social media to increase your odds of getting the job of your choice.
What Will I Experience?
Learn 3 Components of a Successful Job Search
- Job Search Strategy
- Create a job search plan, portfolio, and follow-up strategy
- Tap into the hidden job market
- Resume and Cover Letter
- Write a resume that will be read
- Discover effective cover letter formats
- Before, During, and After an Interview
- Use a 12-step process to present your qualifications and accomplishments, and design follow-up communication
- Explore answers to common and unusual interview questions
What Will I Get?
Interactive instruction and a workbook provide the tools to improve your job search success.
[go to top of page]
|
