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| Learn about Frankie's diverse experience and how she can help you accomplish your career or business goals. |
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| Interactive programs to develop a professional image and workplace manners to ensure customer satisfaction, personal and company growth. |
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| Educational and entertaining presentations to enhance personal and professional growth, and motivate the audience with a call to action. |
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| Learn to fine tune your personal image and create a marketable professional image to enhance a successful job search or promotion. |
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Tips for Promoting Workplace Success
Relationships / Listening
Tip #1: A secret to workplace success lies in the power of genuine, productive relationships.
Tip #2: To build long-term relationships, treat people with respect and show genuine interest.
Tip #3: One way to show genuine interest is to be an attentive listener.
Tip #4: To be an attentive listener, not only listen with your ears, but your eyes, head, body, and heart. Pay attention, make eye contact, smile (when appropriate), lean toward the person, and acknowledge the person and the situation to show understanding and genuine interest.
Initiator, Problem Solver
Tip #1: Be an initiator; employers appreciate employees who not only identify problems, but provide a workable solution.
Tip #2: Go the extra mile; volunteer for a project or help a team member.
Tip #3: Be visible; get to know your boss and his/her boss to develop champions and promotional opportunities. Provide your boss with a weekly or monthly activity report about your initiatives and accomplishments.
Tip #4: Thank people for their support.
Trust
Tip #1: Trust is the foundation for healthy personal and business relationships.
Tip #2: People trust people who keep their word and are dependable.
Tip #3: People are more likely to trust people who shake their hand.
Tip #4: Trustworthiness requires people to be consistent in their appearance, attitude, communication, and actions.
Respect
Tip #1: Respect builds and sustains long-term collaborative relationships.
Tip #2: Respect global and cultural differences. (It’s a small world and your attitude does make a positive contribution to your job security, the global economy, and world peace.)
Tip #3: Respect people’s personal space, possessions, and time.
Tip #4: Respect the rules of the road and parking lots; be considerate of other drivers. (You never know who is driving the car in front, behind, or to the side of you; it could be your boss, an important client, or the person interviewing you for a job.)
Soft Skills
Tip #1: Soft skills—how you relate to others—are more important to the quality and success of your life than your technical skills.
Tip #2: Soft skills are important success tools; they include personal presentation skills, professional image, and business savvy.
Tip #3: Sometimes a person’s soft skills may go unnoticed…yet, when these skills are missing, everyone notices. Soft skills are important success tools.
Tip #4: Soft skills help a person better relate to others, and in the process build genuine productive relationships.
Communication
Tip #1: Good communication skills are developed by learning to look, listen, think, and feel before speaking.
Tip #2: Facial expressions incongruent with your spoken word may reveal your true feelings and create confusion or mistrust.
Tip #3: Eye contact is an important part of nonverbal communication. Eye contact silently recognizes others and builds rapport; use it to your benefit.
Tip #4: Good communicators use their personal appearance, attitude, vocal quality, and words to build rapport with their listening audience.
Appearance
Tip #1: Your clothing and grooming do affect other people’s perceptions about you.
Tip #2: Every detail of your appearance communicates either a positive or negative aspect of your ability and professionalism.
Tip #3: Be selective about body art. Eighty percent (80%) of employers surveyed in 2006 disapprove of visible body art in the workplace.
Tip #4: Select clothing styles that are appropriate for your position and industry, the workday’s agenda, and desired results.
Community Service
Tip #1: Get involved in your community; make a difference.
Tip #2: Join a professional association; volunteer your talent.
Tip #3: Identify five or more people in your community and profession who will become your mentors.
Tip #4: Become a mentor; share your knowledge, and provide positive encouragement and hope to others.
Smile
Tip #1: Smile, you’re on your customer’s candid camera.
Tip #2: A genuine smile means the same in all languages.
Tip #3: A smile communicates that you are approachable, friendly, positive, and helpful.
Tip #4: A genuine smile builds productive relationships and can turn your internal and external customers’ upside-down day right-side up.
Customer Service
Tip #1: Excellent customer relations are all about positive customer service.
Tip #2: To build excellent customer relations that provide repeat business and referrals, begin by welcoming the customer with a smile on your face and immediate eye contact.
Tip #3: Provide customized service; do more than required to please the customer.
Tip #4: Smile, actively listen, care, take the initiative to identify your customers' needs, solve their challenges, and invite them to return and bring others.
Commit to life-long learning.
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© 2012 Frankie Walters - All Rights Reserved
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